Question 1

What do we need to set up a ShelfSight pilot?

Accepted Answer

We start with the brand and SKU context, the stores or retailer groups you want to monitor, your reference planogram and pricing rules, and the distributor path a restock should follow. Most pilots focus on one region, roughly one hundred stores, one distributor, and one promo window. Your team uses the capture device it already carries; no new shelf hardware is required.

Question 2

Can we monitor multiple brands, retailers, and distributors?

Accepted Answer

Yes. The operating footprint is configured around your brands, SKUs, store groups, and partner routing. Start with the accounts where shelf execution matters most, then expand across regions or distributors without creating a second order path for the team.

Question 3

What does a shelf photo capture?

Accepted Answer

A shelf read checks the expected SKU presence and facings, reads the pricing strip and case codes, and compares the shelf against the master planogram and configured pricing rules. That gives the team a store-level record of what was seen, what changed, and which action is next.

Question 4

Which alerts does the platform create?

Accepted Answer

The core alert classes are out-of-stock, MAP violation, and planogram deviation. An out-of-stock means the expected SKU is absent; a MAP violation means the detected price is below the configured floor; and a planogram deviation means the shelf no longer matches the reference layout.

Question 5

Where do alerts go, and how quickly?

Accepted Answer

Each alert class can be routed to the in-app inbox, email, or both, with a configured recipient for the email leg. The shelf photo enters analysis when it is submitted; out-of-stock signals are designed for same-day alerting so the restock decision does not wait for the next reporting cycle.

Question 6

Does every alert create a restock PO?

Accepted Answer

No. An out-of-stock can open a draft restock PO, sized from comparable cluster velocity and routed to the configured DSD, wholesale, or bottler partner. MAP and planogram alerts stay in the correction workflow unless your operating rules call for a related remediation order.

Question 7

How do approval thresholds work?

Accepted Answer

You define the buyer approval threshold during setup. A PO below that threshold can be placed the same business day; a PO above it routes to the named buyer for a one-tap approval before it goes out. The threshold keeps routine replenishment moving while preserving control over larger orders.

Question 8

How do we confirm restock and review the results?

Accepted Answer

The same workflow keeps the shelf signal, alert, draft or sent PO, and confirmation together. Your team can drill into the store and SKU behind an exception, while the weekly WBR view rolls up recovered out-of-stocks, open MAP or planogram gaps, and draft versus sent restock POs.

From shelf signal to restock decision.

The operating details matter.

Bring one region. Leave with a closed-loop plan.